Please look for your question here first. You don’t need to read the entire lengthy text, just scroll through the bolded areas to see if your question has been asked by anyone else. If not, please email.
Q: How is shipping calculated?
A: Shipping is calculated based on the total of your order, not on an item-by-item basis or on weight. I will refund any shipping overage that exceeds $1.
Q: How are domestic U.S. packages shipped?
A: Packages are mailed USPS first class, tracked, with value declared. In the US, packages to east coast addresses may only take a few days while west coast destinations could take a week, but generally less. As you know, the post office has been strained through the pandemic but seems to be getting back to more normal operations. IF something does not arrive in a timely manner, PLEASE take the following steps: FIRST, check with your local post office to see if it is being held there for you for some reason. If that’s not the case, please get in touch with me and I’ll check with my post office. I am not sure whether my “value declaration” provides insurance against damaged packages, but I will update this FAQ as soon as I figure that out. For all intents and purposes, I can’t be held responsible for lost or damaged packages. If you’d like to upgrade shipping to Priority Insured, please email me and I’ll happily accommodate and let you know of increased rate. I will state that my success rate with getting packages where they should be is very very high. In fact I can’t remember a single lost domestic package. That said, there’s a first time for everything (sigh). So, the bottom line, shipping is at your own risk.
Q: Do you ship internationally?
A: Yes, but there is no affordable tracking or insurance service available and all international packages are mailed at your own risk. There simply is NO reliable, cost-effective method to ensure safe and timely delivery overseas and that is very frustrating to me. Some countries seem to do better than others. Some countries (Italy, for example) are often highly problematic and take weeks or even months for packages to arrive. I have NO CONTROL over this. There is a risk and I can’t assume responsibility for two postal systems and their problems and for this I apologize. Shipping is at your own risk.
Q: What if I need something in a hurry?
A: If you are a domestic US customer, email me to discuss delivery options. I can use FedEx; it is more expensive. Overseas… I’m sorry, but I simply can not arrange for or guarantee any sort of timed deliveries.
Q: Do you accept returns?
A: I work really hard to provide gorgeous photographs that really show you what each piece looks like, and because I don’t want my work traveling back and forth in the mail, I ask that you please shop carefully. If you have questions, don’t hesitate to email me before purchasing. I prefer not to take returns, but I also want you to be thrilled with your jewelry. If something arrives and is not how it was pictured, or if you have a problem with your purchase, let me know. PLEASE get in touch with me within a few days of receipt of your items if there is any problem.
Q: Will you take a check? Any other forms of payment?
A: PayPal is the preferred secure method of payment for So Charmed.
Q: Do you sell wholesale?
A: No, not at this time. A very large order (6 or more pieces) to a bona fide brick & mortar may qualify for a discount though, please email me to discuss. Web sales are exclusive to so-charmed.com.
Q: Do you do custom work? What about those charm bracelets you used to do?
A: The only custom orders currently being taken are for the Mended Heart necklaces. Information is on all of the pages where those pieces are listed.
Q: How do you price items?
A: It’s difficult, all artists struggle with this, and I do too. I try to price things fairly, paying myself for the development of my ideas and the actual execution of those ideas, for sourcing and obtaining supplies, taking and creating photos, writing text and managing a web site, blog, and social media pages on facebook and instagram, designing and producing the packaging, getting things ready to mail out, and frequent trips to the post office. These are all things that go into every single piece of jewelry I make and sell–the complex items and the smaller simpler-seeming pieces alike. There’s no pricing formula, I just try to do what’s fair for the quality of work I’m designing and producing.
Q: Do you still sell on Etsy?
Q: Your pieces inspire me, may I copy your work?
A: No. I consider all so charmed jewelry–as well as the text, web sites, and every aspect of the business–to be works of art, and as such they are protected by U.S. copyright law and intellectual property rights. While I know that some artists don’t mind (and even encourage) copying, my position on this is firm. I work hard at what I do and my intention is to make fabulous, unique art, for selling to an appreciative clientele. Please be inspired to create your own unique work, please do not copy the work of others.
Have a question not answered here? Feel free to email.